{"id":3148,"date":"2022-08-22T12:04:03","date_gmt":"2022-08-22T12:04:03","guid":{"rendered":"https:\/\/spidernet.pt\/site\/?page_id=3148"},"modified":"2022-08-26T14:05:00","modified_gmt":"2022-08-26T14:05:00","slug":"support-it","status":"publish","type":"page","link":"https:\/\/spidernet.pt\/site\/en\/support-it\/","title":{"rendered":"Support IT"},"content":{"rendered":"

[vc_row full_width=”stretch_row” content_placement=”middle” background_color=”custom” separator_type=”center_curve_alt” custom_separator_color=”#f8f8f8″ custom_background_color=”#ffffff” separator_height=”lg:90″ background_image=”2993″][vc_column][tm_spacer size=”sm:180;lg:140″][tm_heading custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ffffff” font_size=”xs:34;sm:44;md:54;lg:64″ line_height=”1.09″]IT Technical Support[\/tm_heading][tm_spacer size=”lg:29″][tm_heading tag=”div” custom_google_font=”” font_weight=”500″ align=”center” text_color=”custom” custom_text_color=”#ffffff” font_size=”sm:18;md:21;lg:24″]Customised IT services that fit your business[\/tm_heading][tm_spacer size=”lg:200″][\/vc_column][\/vc_row][vc_section full_width=”stretch_row” background_color=”custom” custom_background_color=”#f8f8f8″ el_id=”section-consultation”][vc_row layer_index=”2″][vc_column][tm_slider_group content_shadow=”01″ pagination=”01″ gutter=”” auto_play=”5000″ items_display=”xs:1;sm:2;lg:3″ lg_spacing=”margin_top:-125″][tm_box_image style=”04″ image=”633″ heading=”IT Management Assurance” text=”Our service offerings provide the customer with a highly functional assurance management experience.” hover_image=”630″][tm_box_image style=”04″ image=”632″ heading=”Product and Service Engineering” text=”Develop and\/or propose product improvements through periodic and accurate testing, repairing and refining each version.” hover_image=”629″][tm_box_image style=”04″ image=”631″ heading=”Quality Control System” text=”It is more than a responsibility, but a guarantee from us, to gain the customer’s trust with a highly reliable quality control system.” hover_image=”628″][\/tm_slider_group][tm_spacer size=”lg:46″][vc_row_inner content_placement=”middle”][vc_column_inner width=”2\/3″][tm_heading style=”modern” custom_google_font=”” text_color=”custom” custom_text_color=”#ababab”]Spidernet understands that in the IT world there is no such thing as one size fits all, which is why we tailor our IT support packages to your specific business needs.
\nClients always have the option to choose between a fully managed unlimited monthly support contract, buy a package of hours or just pay as you need.<\/mark>
\nThe choice is yours and whichever you choose, be assured that all our services will be carried out with impeccable service and professionalism.[\/tm_heading][tm_spacer size=”lg:50″][\/vc_column_inner][vc_column_inner width=”1\/3″][tm_button size=”custom” button=”url:https%3A%2F%2Fspidernet.pt%2Fsite%2Fen%2F|title:Consult%20us” icon_align=”left” align=”right” xs_align=”left” width=”180″ icon_font_size=”lg:14″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row”][vc_column][tm_spacer size=”sm:20;lg:30″][tm_spacer size=”lg:66″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]Set yourself up for success,
\nwe provide the Fundamental IT Solutions.<\/mark>[\/tm_heading][tm_spacer size=”xs:30;lg:70″][tm_grid columns=”xs:1;sm:2;lg:4″ column_gutter=”lg:30″ row_gutter=”lg:30″][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-music-headphones” heading=”Remote Support” text=”Using in-depth knowledge of your business and IT environment, we can effectively support your users and infrastructure. Business continuity is critical.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-case” heading=”Proactive Support” text=”When the monitoring system alerts us to a potential problem, we will proactively address it before it becomes critical. We use trend analysis to identify any recurring problems and get to the root cause.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-alarm” heading=”24\/7 Monitoring” text=”Uninterrupted monitoring of your IT infrastructure, from your server hardware to your internet connection and business critical applications. We capture any anomalies.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-gear” heading=”Configuration & Testing” text=”We pre-configure all your equipment before going to site, ensuring it works as expected and minimising disruption during installation.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-geolocalize-05″ heading=”Supplier Management” text=”We eliminate the headache of dealing with multiple suppliers by contacting them regarding any support issues on your behalf, usually resulting in faster resolution.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-heart” heading=”Guaranteed Response Time” text=”We categorize and prioritize issues according to the ITIL framework and meet our SLA. For critical issues requiring on-site support, we always guarantee the agreed time frame.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-ecommerce-money” heading=”Reporting” text=”Our customer portal allows full visibility of all support tickets, providing powerful reporting capabilities and statistical data.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-spread-text-bookmark” heading=”Flexible Support Options” text=”Our support contracts are tailored to meet your business needs and can easily be extended as your business grows.”][\/tm_grid][tm_spacer size=”lg:110″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” background_color=”custom” background_size=”auto” custom_background_color=”#002fa6″ background_image=”379″ lg_spacing=”padding_top:128;padding_bottom:128″ background_position=”top right” sm_spacing=”padding_top:100;padding_bottom:100″][vc_column width=”1\/2″][tm_heading style=”left-line” custom_google_font=”” text_color=”custom” custom_text_color=”#ffffff” max_width=”470px”]For further information, please contact us through our channels.[\/tm_heading][tm_spacer size=”lg:12″][tm_heading tag=”div” custom_google_font=”” text_color=”custom” custom_text_color=”#ffffff” font_size=”lg:18″ line_height=”1.67″ css=”.vc_custom_1661522575813{margin-left: 34px !important;}”]We will respond in just a couple of hours!
\nAnd never more than 2 working days after receiving your ticket.[\/tm_heading][tm_spacer size=”xs:40″][\/vc_column][vc_column width=”1\/2″][tm_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-phone” align=”center” icon_color=”custom” custom_icon_color=”#ffffff” font_size=”lg:40″][tm_spacer size=”lg:16″][tm_heading style=”modern-02″ custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”rgba(255,255,255,0.8)”]NEED HELP?[\/tm_heading][tm_spacer size=”lg:3″][tm_heading custom_google_font=”” align=”center” text_color=”secondary” hover_text_color=”secondary” font_size=”sm:36;md:42;lg:48″ line_height=”1.17″]+351 21 347 72 73<\/a>[\/tm_heading][tm_spacer size=”lg:26″][tm_button size=”custom” button=”url:https%3A%2F%2Fspidernet.pt%2Fsite%2Fen%2Fcontact%2F|title:Contact%20us” align=”center” color=”custom” button_bg_color=”custom” font_color=”primary” button_border_color=”custom” button_bg_color_hover=”secondary” font_color_hover=”custom” button_border_color_hover=”secondary” width=”230″ custom_button_bg_color=”#ffffff” custom_button_border_color=”#ffffff” custom_font_color_hover=”#ffffff”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][tm_spacer size=”lg:90″][tm_grid align=”center” columns=”xs:1;lg:2″ column_gutter=”lg:30″ row_gutter=”lg:30″ max_width=”lg:1230″][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-life-ring” heading=”IT Management Assurance” text=”Our service offerings provide the customer with a highly functional assurance management experience.”][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-lock-alt” heading=”Information Security Management” text=”Information security has been a growing problem due to a series of scandals at large companies. Keep calm, we are here.”][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-globe” heading=”Infrastructure Integration Technology” text=”At Spidernet, we take a holistic and integrated approach to core modernisation to experience technological evolution.”][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-medal” heading=”Highly Professional Teams” text=”Having obtained a high level of training in IT technology, our teams feel comfortable to tackle any challenge.” button=”|||”][\/tm_grid][tm_spacer size=”lg:74″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” content_placement=”middle” background_color=”custom” separator_type=”center_curve_alt” custom_separator_color=”#f8f8f8″ custom_background_color=”#ffffff” separator_height=”lg:90″ background_image=”2993″][vc_column][tm_spacer size=”sm:180;lg:140″][tm_heading custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ffffff” font_size=”xs:34;sm:44;md:54;lg:64″ line_height=”1.09″]IT Technical Support[\/tm_heading][tm_spacer size=”lg:29″][tm_heading tag=”div” custom_google_font=”” font_weight=”500″ align=”center” text_color=”custom” custom_text_color=”#ffffff” font_size=”sm:18;md:21;lg:24″]Customised IT services that fit your business[\/tm_heading][tm_spacer size=”lg:200″][\/vc_column][\/vc_row][vc_section full_width=”stretch_row” background_color=”custom” custom_background_color=”#f8f8f8″ el_id=”section-consultation”][vc_row layer_index=”2″][vc_column][tm_slider_group content_shadow=”01″ pagination=”01″ gutter=”” auto_play=”5000″ items_display=”xs:1;sm:2;lg:3″ lg_spacing=”margin_top:-125″][tm_box_image style=”04″ image=”633″ heading=”IT Management Assurance” text=”Our service offerings provide the customer with a highly functional assurance management experience.” hover_image=”630″][tm_box_image style=”04″ image=”632″ heading=”Product and Service Engineering” text=”Develop and\/or propose product improvements through periodic and accurate testing, repairing and refining each version.” hover_image=”629″][tm_box_image style=”04″ image=”631″ heading=”Quality Control System” text=”It is more than a responsibility, but a guarantee from us, to gain the customer’s trust with a highly reliable quality control system.” hover_image=”628″][\/tm_slider_group][tm_spacer size=”lg:46″][vc_row_inner content_placement=”middle”][vc_column_inner width=”2\/3″][tm_heading style=”modern” custom_google_font=”” text_color=”custom” custom_text_color=”#ababab”]Spidernet understands that in the IT world there is no such thing as one size fits all, which is why we tailor our IT support packages to your specific business needs. Clients always have the option to choose between a fully managed unlimited monthly support contract, buy a package of hours or just pay as you need. The choice is yours and whichever you choose, be assured that all our services will be carried out with impeccable service and professionalism.[\/tm_heading][tm_spacer size=”lg:50″][\/vc_column_inner][vc_column_inner width=”1\/3″][tm_button size=”custom” button=”url:https%3A%2F%2Fspidernet.pt%2Fsite%2Fen%2F|title:Consult%20us” icon_align=”left” align=”right” xs_align=”left” width=”180″ icon_font_size=”lg:14″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row”][vc_column][tm_spacer size=”sm:20;lg:30″][tm_spacer size=”lg:66″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]Set yourself up for success, we provide the Fundamental IT Solutions.[\/tm_heading][tm_spacer size=”xs:30;lg:70″][tm_grid columns=”xs:1;sm:2;lg:4″ column_gutter=”lg:30″ row_gutter=”lg:30″][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-music-headphones” heading=”Remote Support” text=”Using in-depth knowledge of your business and IT environment, we can effectively support your users and infrastructure. Business continuity is critical.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-case” heading=”Proactive Support” text=”When the monitoring system alerts us to a potential problem, we will proactively address it before it becomes critical. We use trend analysis to identify any recurring problems and get to the root cause.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-alarm” heading=”24\/7 Monitoring” text=”Uninterrupted monitoring of your IT infrastructure, from your server hardware to your internet connection and business critical applications. We capture any anomalies.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-gear” heading=”Configuration & Testing” text=”We pre-configure all your equipment before going to site, ensuring it works as expected and minimising disruption during installation.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-geolocalize-05″ heading=”Supplier Management” text=”We eliminate the headache of dealing with multiple suppliers by contacting them regarding any support issues on your behalf, usually resulting in faster resolution.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-heart” heading=”Guaranteed Response Time” text=”We categorize and prioritize issues according to the ITIL framework and meet our SLA. For critical issues requiring on-site support, we always guarantee the agreed time frame.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-ecommerce-money” heading=”Reporting” text=”Our customer portal allows full visibility of all support tickets, providing powerful reporting capabilities and statistical data.”][tm_box_icon align=”center” icon_type=”linea_svg” icon_linea_svg=”linea-basic-spread-text-bookmark” heading=”Flexible Support Options” text=”Our support contracts are tailored to meet your business needs and can easily be extended as your business grows.”][\/tm_grid][tm_spacer size=”lg:110″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” background_color=”custom” background_size=”auto” custom_background_color=”#002fa6″ background_image=”379″ lg_spacing=”padding_top:128;padding_bottom:128″ background_position=”top right” sm_spacing=”padding_top:100;padding_bottom:100″][vc_column width=”1\/2″][tm_heading style=”left-line” custom_google_font=”” text_color=”custom” custom_text_color=”#ffffff” max_width=”470px”]For further information, please contact us through our channels.[\/tm_heading][tm_spacer size=”lg:12″][tm_heading tag=”div” custom_google_font=”” text_color=”custom” custom_text_color=”#ffffff” font_size=”lg:18″ line_height=”1.67″ css=”.vc_custom_1661522575813{margin-left: 34px !important;}”]We will respond in just a couple of hours! And never more than 2 working days after receiving your ticket.[\/tm_heading][tm_spacer size=”xs:40″][\/vc_column][vc_column width=”1\/2″][tm_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-phone” align=”center” icon_color=”custom” custom_icon_color=”#ffffff” font_size=”lg:40″][tm_spacer size=”lg:16″][tm_heading style=”modern-02″ custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”rgba(255,255,255,0.8)”]NEED HELP?[\/tm_heading][tm_spacer size=”lg:3″][tm_heading custom_google_font=”” align=”center” text_color=”secondary” hover_text_color=”secondary” font_size=”sm:36;md:42;lg:48″ line_height=”1.17″]+351 21 347 72 73[\/tm_heading][tm_spacer size=”lg:26″][tm_button size=”custom” button=”url:https%3A%2F%2Fspidernet.pt%2Fsite%2Fen%2Fcontact%2F|title:Contact%20us” align=”center” color=”custom” button_bg_color=”custom” font_color=”primary” button_border_color=”custom” button_bg_color_hover=”secondary” font_color_hover=”custom” button_border_color_hover=”secondary” width=”230″ custom_button_bg_color=”#ffffff” custom_button_border_color=”#ffffff” custom_font_color_hover=”#ffffff”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content”][vc_column][tm_spacer size=”lg:90″][tm_grid align=”center” columns=”xs:1;lg:2″ column_gutter=”lg:30″ row_gutter=”lg:30″ max_width=”lg:1230″][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-life-ring” heading=”IT Management Assurance” text=”Our service offerings provide the customer with a highly functional assurance management experience.”][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-lock-alt” heading=”Information Security Management” text=”Information security has been a growing problem due to a series of scandals at large companies. Keep calm, we are here.”][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-globe” heading=”Infrastructure Integration Technology” text=”At Spidernet, we take a holistic and integrated approach to core modernisation to experience technological evolution.”][tm_box_icon style=”03″ icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-medal” heading=”Highly Professional Teams” text=”Having obtained a high level of training in IT technology, our teams feel comfortable to tackle any challenge.” button=”|||”][\/tm_grid][tm_spacer size=”lg:74″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3148","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/pages\/3148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/comments?post=3148"}],"version-history":[{"count":3,"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/pages\/3148\/revisions"}],"predecessor-version":[{"id":3334,"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/pages\/3148\/revisions\/3334"}],"wp:attachment":[{"href":"https:\/\/spidernet.pt\/site\/wp-json\/wp\/v2\/media?parent=3148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}